Privacy Policy

Last updated: March 2026

1. Introduction

FormaNova ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use our web application and human-assisted services at www.formanova.ai (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with these practices, please do not use the Service.

2. Information We Collect

2.1 Information You Provide Directly

When you create an account or use the Service, we collect the following personal information:

  • Email address: Used to create and manage your account, send transactional communications, and occasional product updates.
  • Uploaded jewelry images and design materials: Submitted by you for AI processing and output generation.
  • AI-generated outputs: Photos and CAD files produced on your behalf and stored in your account.

2.2 Information Collected Automatically

When you interact with the Service, we automatically collect certain technical information, including:

  • IP address: Used for security monitoring, fraud prevention, and general service administration.
  • Device and browser information: Including browser type, operating system, and device identifiers, used to optimize your experience and troubleshoot issues.
  • Usage analytics: Including clicks, session duration, features used, and navigation patterns, used to understand how our Service is used and to improve it.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain the Service;
  • To process and deliver your AI-generated photos and CAD files;
  • To send transactional emails such as purchase receipts, credit confirmations, and service alerts;
  • To send occasional marketing and product update emails (you may opt out at any time);
  • To monitor and improve the performance, security, and reliability of the Service;
  • To detect and prevent fraud, abuse, or unauthorized access;
  • To comply with applicable legal obligations.

We do not use your uploaded jewelry images or generated outputs to train, fine-tune, or improve our AI models without your explicit consent.

4. Data Sharing and Third Parties

FormaNova does not sell, rent, trade, or otherwise share your personal information with third parties for their own marketing or commercial purposes.

We may disclose your information only in the following limited circumstances:

  • Legal compliance: If required by law, court order, or government authority, we may disclose information as necessary to comply with applicable legal obligations.
  • Protection of rights: We may disclose information to protect the rights, property, or safety of FormaNova, our users, or the public.
  • Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction. We will notify you via email prior to any such transfer.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain session state, remember your preferences, and collect usage analytics. Cookies are small text files stored on your device.

You may control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the Service. We do not use cookies for third-party advertising purposes.

6. Data Retention

We retain your personal information, uploaded content, and generated outputs for as long as your account remains active. When you delete your account, we will permanently delete all associated data within 30 days, except where retention is required by law or for legitimate business purposes such as fraud prevention or dispute resolution.

You may request deletion of your data at any time by contacting us at [email protected] or through the account settings in the Service.

7. Your Privacy Rights

Regardless of your location, FormaNova provides all users with the following rights over their personal data:

7.1 Right to Access and Export

You may request a copy of all personal data we hold about you, including your uploaded images and generated outputs, in a portable and machine-readable format. Submit requests to [email protected].

7.2 Right to Correct

You have the right to correct inaccurate or incomplete personal information associated with your account. You may update your email address and account details directly through the Service or by contacting us.

7.3 Right to Delete

You may request deletion of your account and all associated personal data at any time. Once deleted, your data cannot be recovered. To request deletion, contact [email protected] or use the account deletion option in your settings.

7.4 Right to Opt Out of Marketing Communications

You may opt out of marketing and product update emails at any time by clicking the "Unsubscribe" link in any such email or by contacting us directly. You will continue to receive transactional emails (such as receipts and service alerts) that are necessary for your use of the Service.

8. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

9. Children's Privacy (COPPA)

The Service is intended for users aged 13 and older. We comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from children under the age of 13.

If you are a parent or guardian and believe your child under 13 has provided personal information to us, please contact us immediately at [email protected]. We will promptly investigate and delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Effective Date" at the top of this document and notify you via email or through a prominent notice on the Service. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

FormaNova — Privacy Team
Email: [email protected]
Website: www.formanova.ai

By using FormaNova, you acknowledge that you have read and understood this Privacy Policy.